Shipping Policy

1. Where We Deliver

We currently deliver within the UK only. We're working towards shipping further afield as the business grows, and we'll update this page as soon as that changes.

2. Courier

UK orders are delivered by Royal Mail or DPD. Choose Standard 48 or Next Day 24 delivery at checkout, where the cost of each is shown.

3. Bespoke Box Production & Dispatch

Bespoke Box orders are made to order once your design (and, for personalised boxes, your approved proof) is confirmed. Production takes 2 weeks for boxes without personalisation, and 3 weeks for boxes with a personalised logo. These timelines can vary seasonally — for example around unforeseen circumstances, seasonal rush, or third-party ingredient delays — and we'll notify you in advance if that affects your order.

We're not able to take responsibility for delays caused by incorrect information provided at checkout, or by the courier once your order has been dispatched, though we'll always help however we can if something goes wrong in transit.

4. Standard Orders

Dispatch and delivery timeframes for standard (non-Bespoke Box) orders will be confirmed at checkout. If you need a firm estimate before ordering, contact us at info@paulwaynegregory.com and we'll let you know.

5. Tracking & Delivery Issues

If your order hasn't arrived when expected, or arrives damaged, please contact us at info@paulwaynegregory.com and we'll sort it out — see our Refund Policy for how replacements and refunds work.

6. Changes To This Policy

We may update this policy from time to time, for example once our shipping rates and international coverage are finalised. The “Last Updated” date at the top of this page reflects the most recent version.